Gamehole Con Policies

Refund/Credit Policy

There are no refunds under any circumstances. 

If you are unsure about being able to either afford or attend our show, please do not buy a badge to our show. Like a concert ticket or a ticket to a sporting event, there will be no refunds.

However, we acknowledge that things happen. So, if you do buy a badge and/or game tickets and you have to cancel, we will credit your account with those amounts for you to use at a future Gamehole Con. The only limitation on this is that the request for a credit must be received by us by the Wednesday before the show starts. After that, only game ticket returns will be honored in person at the show. There will be no badge returns after this point. Again, if you are unsure that you can either afford or attend our show, please do not buy a badge. 

Anti-Harassment Policy

Gamehole Con seeks to provide a welcoming, fun, and safe convention and community. We do not tolerate harassment in any form. Discriminatory language and imagery (including sexual) is not appropriate for any venue, including any game sessions and any community resources such as the Gamehole Con social media pages. Gamehole Con staff (in orange shirts) have both the power and the duty to investigate all reported incidents of harassment and to remove confirmed harassers from Gamehole Con venues both physical and virtual.

Harassment is understood as any behavior that threatens another person or group or produces an unsafe or un inclusive environment. It includes offensive verbal comments or non-verbal expressions related to gender, gender identity, gender expression, sexual orientation, disability, physical appearance, body size, race, age, religious beliefs, sexual or discriminatory images in public spaces (including online), deliberate intimidation, stalking, following, harassing photography or recording, sustained disruption of talks or other events, inappropriate physical contact, and unwelcome sexual attention.

Conflict Resolution

1. Initial Incident
If you are being harassed, notice that someone else is being harassed, or have any other concerns,please first consider informing the offender that the speech or behavior is problematic and that you would like them to stop. Oftentimes, the offending behavior is unintentional, and the accidental offender and offended will resolve the incident by ceasing the behavior and/or apologizing.If you believe that bringing up the incident with the offender will have negative consequences for you or will only lead to further offenses, then please inform a staff member (orange shirts) about the incident.

2. Escalation
If the offender insists that he/she did not offend, or if the offender continues the harassment after being asked to stop, then you will need a third party to step in. Find a staff member (orange shirt) and let them know about the incident. If you are on the Gamehole Con forums, please email us at contact@gameholecon.com.

3. Investigation
Gamehole Con staff are obligated to investigate thoroughly any reported incidents of harassment,seeking private accounts of the incident from all concerned parties.

Sanctions

Gamehole Con participants asked to stop any harassing behavior are expected to comply immediately. If a participant engages in harassing behavior, staff may take any action they deem appropriate, including warning the offender, expelling the offender from Gamehole Con, or banning the offender from the Gamehole Con user community.

Specific sanctions may include but are not limited to:

  • warning the harasser to cease their behavior and that any further reports will result in other sanctions
  • requiring that the harasser avoid any interaction with, and physical proximity to, their victim for the remainder of the event
  • requiring that the harasser immediately leave Gamehole Con and not return
  • not allowing a person who violated the policy to attend future Gamehole Cons
  • ending immediately any event responsibilities and privileges the harasser holds and requiring that the harasser not attend future Gamehole Cons (either indefinitely or for a certain time period)
  • publishing an account of the harassment

Gamehole Con staff (orange shirts) will help participants contact hotel/venue security or local law enforcement, provide escorts, or otherwise assist those experiencing harassment to feel safe for the duration of the event.

We expect participants to follow these rules in all Gamehole Con venues, Gamehole Con-related social events, and online communication channels.

We value your participation in the Gamehole Con community, and your efforts to keep Gamehole Con a safe and friendly space for all participants!

Ethics & Conduct

Any of the following will be grounds for expulsion from the Gamehole Con without refund:

  • Violating any federal, state or local laws, facility rules or Con policies
  • Failure to comply with the instructions of Gamehole Con Event Staff or security personnel
  • Using anything in a threatening or destructive manner against person or property
  • Endangering the safety of oneself or others
  • Threatening, stealing, cheating or harassing others

If at any time during our show you feel unsafe or feel you were subjected to harassing conduct, please locate a staff member (always in orange shirts) and your concerns will be addressed immediately.

Privacy Policy

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of Gamehole Con, other than the below.

*Please note* By buying a game ticket to any specific gaming event at our show, you are giving us the express permission to share your contact information with the GM or organizer of that event, should they request it. GMs/organizers often want to contact their players before their event in order to share information about that specific gaming event.

Event Ticket Exchanges

Event-specific ticket exchanges must be requested at least 30 minutes prior to the start of the event. Event ticket exchanges will be managed at the Games Desk and will only be exchanged to the person whose name is on the ticket (whether it is the purchaser or the receiver). A valid government-issued photo ID and a Gamehole Con badge are required to process any type of ticket exchange. For ticket exchanges, please present the ticket for the event you would like to exchange and provide the Game ID number for the event you wish to replace. If at any time during our show you feel unsafe or feel you were subjected to harassing conduct, please locate a staff member (always in orange shirts) and your concerns will be addressed immediately. 

Event Cancellations

If an event has been cancelled, please see the Games Desk for further instructions.

Lost or Misplaced Badges & Event Tickets

We cannot replace lost, stolen or forgotten badges and/or event tickets Please be responsible with your Gamehole Con materials. Lost, stolen or forgotten items must be re-purchased at full cost. It is recommended you check with the Gamehole Con Registration Desk to see if your materials have been turned in to Lost & Found. Gamehole Con LLC assumes no responsibility for lost, stolen or forgotten materials. We are not sending anything through the mail. All badges and tickets will be will call.

Special Rules for Children

  • Kids 8 and under can enjoy free admission to the convention if they are accompanied by a badge owning adult. However, kids 8 and under are still required to buy individual game tickets if they wish to participate in games. If you wish to obtain a badge for a child age 8 or younger, that badge is free as long as the child is accompanied by a badge owning adult at all times while at Gamehole Con. To apply for such a badge, please send us an email and state the full name of the child, the age of the child and the full name of the badge owning adult(s) that will be accompanying the child.
  • Kids 8 and under who are merely accompanying a badge owning adult may be present in the convention. However, if these children are 9 and older and wish to participate in any convention activities they must register and pay for a badge and must buy individual game tickets to participate in games.

Waiver of Liability

The purchase of a Gamehole Con badge admits one person to all basic activities and exhibits at Gamehole Con during regularly scheduled hours for the day(s) it is purchased. Some designated activities may require payment of a separate, additional fee. In accepting a badge and in consideration for being admitted to Gamehole Con, the holder consents to being recorded (by audio and/or visual means) for exhibition and exploitation by any means in all media, including without limitation the Internet, worldwide in perpetuity. The badge holder releases Gamehole Con LLC from any liability for loss or damage to persons or property, infringement of any right, or any other claim or course of action of any kind; authorizes and permits Gamehole Con LLC and its designees which includes but is not limited to all sponsors, exhibitors and contractors to use and authorize the use of his/her name, voice, likeness and all reproductions thereof by any means and in all media now and hereafter known, including without limitation the Internet, for all purposes worldwide in perpetuity; and agrees to comply with all the rules and regulations of the Event. Gamehole Con LLC reserves the right to deny entry or remove from the Event facilities any person who in its sole and absolute discretion is behaving or threatening to behave in a manner which it reasonably considers to be disruptive of the Gamehole Con.

Here are some useful links for attendees

Venue Information

Hotel Information

Attendance Policies

Information on our Kid's Track

Important Dates To Remember

Keep checking back for information on 2019 dates!